Privacy Policy Overview Statement
Your privacy and data security remain our highest priorities.
Introduction to Privacy Commitments
We understand the significance of your personal data and take safeguarding it seriously. This policy details how information is collected, handled, and protected in accordance with Australian law.
By using our services, you agree to the practices outlined in this privacy policy. We remain committed to maintaining confidentiality and transparency at all times.
Personal Data Collection Explained
We collect only what is necessary to provide consultation services, improve user experience, and remain compliant with regulations.
Direct Information Provided By You
- • Contact details such as name, email address, or phone number for communication purposes.
- • Details related to your initial inquiry or consultation requests you submit through our forms.
- • Information you choose to share with us in meetings or communication.
- • Documentation provided voluntarily to support discussions or requests.
- • Feedback or reviews related to your experience with our service.
Automatically Collected Information
- • Device details like browser, operating system, and type accessed.
- • Usage statistics such as page visits, session times, or referral sources.
- • IP address for security and analytics.
- • Cookies for smoother navigation and session functionality.
- • Technical logs for monitoring and troubleshooting system performance.
How Your Data Is Used Responsibly
Collected information is used to ensure service quality, communicate with you effectively, and meet legal requirements. No data is shared for promotional purposes.
- • Scheduling appointments and communicating confirmations.
- • Improving consultation content and effectiveness.
- • Ensuring security and protecting against fraud.
- • Responding to feedback and client inquiries promptly.
- • Maintaining accurate records for regulatory compliance.
- • Analysing website usage to enhance usability.
- • Complying with requests from authorities when legally required.
Our Promise: We will never sell or rent your personal information. Your trust is essential and we treat your data with respect and care.
Data Sharing and Transparency
We only share data when necessary—such as with trusted service providers or to meet a legal obligation. Your information is never sold.
Use of Trusted Service Providers
Sometimes, third-party providers help us operate our systems or deliver services. They are required to keep information confidential and secure.
Legal and Regulatory Needs
We may provide information to authorities or regulators if required by law, such as in investigations.
Anonymous Analytics Statistics
Usage statistics help us improve services but are never tied to your identity.
Your Rights Under the Law
You have the right to access, correct, delete or move your data. We respond promptly to requests and queries regarding your personal information.
- • Right to access your stored personal information.
- • Right to correct your own information.
- • Right to request your data be deleted.
- • Right to receive your data in a portable format.
- • Right to object to certain data processing.
- • Right to limit processing of some data.
For any inquiries about your data rights or this policy, contact us using the details at the end of this document.
Data Security Principles
We have robust technical and organisational systems to keep your information protected from unauthorised access, alteration, disclosure, or misuse.
Technical Security Measures
- • Use of encrypted connections for data flow.
- • Regular monitoring for security vulnerabilities.
- • Timely software and system updates.
- • Secure storage for sensitive data.
Organisational Security Steps
- • Staff training on data privacy and handling.
- • Strict role-based access control measures.
- • Confidentiality agreements for all team members.
- • Regular policy reviews and updates.
Data Retention Policy
We only keep your information as long as necessary for our service and in line with legal obligations. When no longer needed, your data is securely deleted or anonymised.
- • Contact and account registration details.
- • Records of advisory session participation.
- • Messages and correspondence records.
- • Payment records, when applicable.
- • Preferences for communication, if provided.
You can request deletion of your data if you no longer wish to use our service.
International Transfers and Your Data
Some service providers may be based outside Australia. We ensure all transfers follow the necessary legal and security frameworks.
- • Avoiding unnecessary cross-border transfers.
- • Using providers with strong data protection standards.
- • Contracts to protect information shared abroad.
- • Reviewing provider compliance with relevant laws.
About Cookies Used on This Site
Cookies are used for session functionality, security, analytics, and to improve user experience. Your preferences can be managed in your browser settings at any time.
Types of Cookies We Use
- • Enable navigation and essential site features.
- • Help us understand usage and improve usability.
- • Customise your experience based on your choices.
- • Support extra features for ease of use.
You may disable cookies, though some features may be limited.
Privacy Policy Change Process
We may update this Privacy Policy for operational, legal or regulatory reasons. Updates are always posted on this site and users notified, when required.
- • Website notice of changes to the policy.
- • Email alerts if you are on our notification list.
- • Effective date displayed at the top of this page.
- • Summary of significant changes included when relevant.
Check back periodically for the latest version of this policy.
Contact Details for Privacy
For privacy and data queries, use the information on our Contact Us page.
Relaviora
113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61422502397
Email: content@relaviora.com
Last updated on November 14, 2025
Policy applies from November 14, 2025